Privacy Policy

Effective date: 30 June 2026

PipeCo UK Ltd ("we", "us" or "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use our website or get in touch, how we use it, and the rights you have. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We only collect the information we need to respond to enquiries and provide our services, including:

• Contact details you provide — your name, company, email address, telephone number and project details
• Correspondence and the content of any enquiry, drawings or specifications you send us
• Technical data such as IP address, browser type and basic analytics about how the website is used

2. How we use your information

We use the personal data we collect to:

• Respond to your enquiry and prepare quotations
• Supply pipe, fittings and materials and deliver design, fabrication and project services
• Manage our relationship with you and keep records of our correspondence
• Maintain, secure and improve our website
• Meet our legal and regulatory obligations

Our lawful bases for processing are your consent, the performance of a contract or steps taken at your request before entering into one, and our legitimate interests in operating and promoting our business.

3. Sharing your information

We do not sell or rent your personal data. We may share it with trusted suppliers who help us operate (for example IT, hosting and communications providers), all of whom are required to keep it confidential and secure, and with authorities where we are legally required to do so. If our business is restructured or sold, your data may be transferred under the terms of this policy.

4. Data retention

We keep personal data only for as long as necessary for the purposes set out above, or as required to meet our legal, accounting or reporting obligations, after which it is securely deleted.

5. Data security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and regular reviews. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard your information.

6. Cookies & analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

7. Your rights

Under UK data protection law you have the right to access, correct, erase, restrict or object to our processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Third-party links

Our website may link to other sites. We are not responsible for their privacy practices and encourage you to review their own policies. This policy applies only to information collected by PipeCo UK Ltd.

9. Changes to this policy

We may update this policy from time to time. The current version, with its effective date, will always be available on this page.

10. Contact us

For any questions about this policy or to exercise your rights, contact us at:

PipeCo UK Ltd
Phone: 0800 123 4567
Email: enquiries@pipecouk.com